TREE OF HOPE CREATIONS POLICIES
At Tree of Hope Creations, we want to make sure that your journeys are commemorated in the best way possible. That’s why we’ve worked hard to make sure our policies are fair, clear and transparent. You can find our policies below. If you can’t find the information you’re looking for, please get in touch. We look forward to creating beautiful pieces for your and bringing hope through your life's journey!
Because each piece is handcrafted, we do not accept any returns or exchanges. If for some reason you are not satisfied with your keepsake, please reach out to us. We will do our best to resolve the issue. Any damages that occur during shipping must be reported immediately!
WILL IT CHANGE COLOR OVER TIME?
If cared for properly, your piece should stay the same as the day you received it, but due to environmental factors, we cannot guarantee this and cannot be held liable. Your piece should not remain in direct sunlight, as that could possibly lead to some yellowing.
HOW LONG WILL IT TAKE TO GET MY ITEM?
Please allow 8-10 weeks after sending your milk. Remember, each piece is handcrafted and we will need some time to process the milk and make each piece.