Store Policies

At Tree of Hope Creations, we want to make sure that your journeys are commemorated in the best way possible. That’s why we’ve worked hard to make sure our policies are fair, clear and transparent. You can find our policies below. If you can’t find the information you’re looking for, please get in touch. We look forward to creating beautiful pieces for your and bringing hope through your life's journey!

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Because each piece is handcrafted, we do not accept any returns or exchanges.  If for some reason you are not satisfied with your keepsake, please reach out to us.  We will do our best to resolve the issue.  We are not responsible for any duty fees or taxes associated with international orders as we are not legally aloud to collect them. Any damages that occur during shipping must be reported immediately!