Store Policies

Tree of Hope Creations Policies

 

At Tree of Hope Creations, we want to make sure that your journeys are commemorated in the best way possible. That’s why we’ve worked hard to make sure our policies are fair, clear and transparent. You can find our policies below. If you can’t find the information you’re looking for, please get in touch. We look forward to creating beautiful pieces for your and bringing hope through your life's journey!

Because each piece is handcrafted, we do not accept any returns or exchanges.  If for some reason you are not satisfied with your keepsake, please reach out to us.  We will do our best to resolve the issue.  Any damages that occur during shipping must be reported immediately!

Important Update
 

I will start by saying how amazing and excited that we have grown so much in the past couple of months! We are truly thankful for each and every single one of you! That being said with our growth we have learned may things. So, we will be making a change starting on December 1st.
Starting December 1st, instead of providing shipping labels, we will then be providing detailed shipping instructions on how to get your milk to us quickly and cheaply. This will allow us to dedicate more time to create this beautiful keepsakes and get them to you faster. These instructions will include how to and where to send your milk. Also, if instructions are followed it shouldn’t cost more than $5.00 to get it to us in just a few days (same amount of time that we currently have). 


I hope you all understand this change is being made for you and after doing extensive research on how to automate the process safely. 
Thank you again for everything!