FAQ

Frequently Asked Questions

 

WILL IT CHANGE COLOR OVER TIME?


If cared for properly, your piece should stay the same as the day you received it, but due to environmental factors, we cannot guarantee this and cannot be held liable. Your piece should not remain in direct sunlight, as that could possibly lead to some yellowing. You should receive a care card in your package.




HOW LONG WILL IT TAKE TO GET MY ITEM?


Please allow 25-28 weeks after sending your inclusion, or if no inclusion is used this time starts from when your order is placed. Remember, each piece is handcrafted and we will need some time to process and create each piece. Pieces containing ashes and memorial pieces are automatically expedited and typically take from 8-12 weeks to complete depending on what you ordered.




EXCHANGES AND REFUNDS


BECAUSE EACH PIECE IS HANDCRAFTED, WE DO NOT ACCEPT ANY RETURNS OR EXCHANGES. PLEASE BE 100% ON RING SIZE BEFORE ORDERING. IF A DIFFERENT SIZE IS NEEDED THERE WILL BE FEES BEFORE ORDER IS SENT OUT! IF FOR SOME REASON YOU ARE NOT SATISFIED WITH YOUR KEEPSAKE, PLEASE REACH OUT TO US AND WE WILL DO OUR BEST TO RESOLVE THE ISSUE. ANY DAMAGE THAT OCCURS DURING SHIPPING MUST BE REPORTED TO THE MAIL CARRIER IMMEDIATELY! There will also be a $15.00 change fee applied to any changes that happen 24 hours after you have ordered.